In the unlikely event that a hijacked or stolen car cannot be recovered within 30 days, we will notify you

Please send the following documentation in order to process the claim to recoveryprotect@mixtelematics.com

1. a written statement in the format of an oath or affidavit which states the circumstances pertaining to the theft of the vehicle
2. a copy of the claim form submitted to your Insurance Company in respect of the loss
3. the SAPS case number
4. a copy of the licence of the owner of the vehicle
5. a copy of the SAPS document form 21 (non-recovery report) or equivalent replacement document as issued by SAPS from time to time
6. written proof of settlement by your Insurance Company in respect of the claim

We will confirm in writing on the approval of your claim

Once the claim is approved, it will be settled directly with you or your Insurance Company depending on your insurance policy, within 30 business days