For all claims please complete the online form

Claim Form
  • In the unlikely event that a hijacked or stolen car cannot be recovered within 14 days, we will notify you
  • Please send the following documentation in order to process the claim to recoveryprotect@mixtelematics.com
    1. a written statement in the format of an oath or affidavit which states the circumstances pertaining to the theft of the vehicle
    2. a copy of the claim form submitted to your Insurance Company in respect of the loss
    3. the SAPS case number
    4. a copy of the licence of the owner of the vehicle
    5. a copy of the SAPS document form 21 (non-recovery report) or equivalent replacement document as issued by SAPS from time to time
    6. written proof of settlement by your Insurance Company in respect of the claim and proof of the excess amount due (if any)
  • We will confirm in writing on the approval of your claim
  • Once the claim is approved, the warranty amount will be paid directly to your Insurance Company, subject to a valid settlement agreement having been concluded between you and the Insurer