MiX Recovery Protect Customer Obligations

Take your vehicle to an approved Fitment Centre to have the recovery unit installed

The unit may not be moved or transferred to another vehicle

Take the vehicle to an approved Fitment Centre within 24 hours to have the recovery unit tested if we notify you that it is faulty

Provide your Emergency Contact’s details

Notify us if your contact details change

Provide a copy of your insurance policy

Notify us if your insurer changes and of any amendments or termination of your insurance policy

Notify us within 60 minutes after becoming aware that the vehicle had been stolen or hijacked

Report the theft of the vehicle to the SAPS within 8 hours

Provide us with the required documents and information in order to process your claim