Customer Obligations – A few important things to note
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1Take your vehicle to an approved Fitment Centre to have the recovery unit installed; you and your vehicle must have a valid license.
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2The unit may not be moved or transferred to another vehicle.
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3
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4Take the vehicle to an approved Fitment Centre within 2 business days to have the unit inspected if it is malfunctioning. Any warranty claim will be invalid if you don’t.
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5Take the vehicle to an approved Fitment Centre within 24 hours if it was recovered after being stolen to have the unit inspected Any warranty claim will be invalid if you don’t.
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6If the inspection proves the unit is malfunctioning due to liquid damage, accident damage, tampering or negligence, then you will be liable for all costs to repair, removal, replacement, and installation costs.
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7Provide and keep us updated on your and your Emergency Contact’s correct details.
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8Notify us if your insurer changes and of any amendments or termination of your insurance policy.
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9Any false recovery requests or incidents will incur costs that will be for your account, and any claims will be invalid.
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10Notify MiX Telematics on 0800111322 within 60 minutes after becoming aware that the vehicle has been stolen or hijacked.
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11Report the theft of the vehicle to the SAPS within 8 hours. Provide the case number and SAPS office location to MiX Telematics.
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12Identifying the vehicle if recovered at SAPS is your responsibility and repatriating it to South Africa if needed is for your cost.
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13Provide us with the required documents and information in order to investigate and process your claim, should the vehicle not be recovered within 30 business days.
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14If your fees are in arrears or you’re in breach of your agreement, no service will be provided and any claim invalid. Your monthly service fees are subject to change depending on which Insurer you use.
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15Read the full terms and conditions at www.mixrecoveryprotect.co.za
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